As Festicket Ltd, with whom you made the original purchase with and made the payments directly to, has now entered administration, The Administrators are now handling Festicket Ltd business operations.
This does mean that we are unable to issue any refunds for Festicket Ltd orders as the payments were made to Festicket Ltd.
Full communication from AEG Presents, the operator of American Express presents BST Hyde Park, can be found here.